Refund policy

We take pride in crafting each miniature, ensuring the highest quality for our customers.

Due to the nature of our manufacturing process, we are unable to accept returns for the models, as each one is specifically crafted on demand. We apologize for any inconvenience this may cause.

In the unlikely event that a product is damaged during shipping, we are committed to providing a solution. Rest assured, if you receive a broken item, we will promptly remanufacture it at absolutely no cost to you. Your satisfaction is our top priority, and we strive to make your experience seamless and enjoyable.

You can always contact us for any return questions here.

Damages and issues

All shipments are insured to protect your order. In the rare event that you receive a damaged box, we kindly ask you to carefully inspect your order upon delivery and promptly capture photos of any defects or damages. If you happen to receive a defective item, a damaged product, or an incorrect item, please contact us immediately. We
value your satisfaction and will thoroughly evaluate the issue to ensure we make it right. 

Your feedback is vital in helping us provide the best possible experience for our valued customers.